Professional Experience

Product Innovation & User Experience:

• Revolutionized user onboarding: Designed and implemented a partner onboarding flow reducing friction from 2 days to under 5 minutes (99.8% improvement)
• Enhanced user trust: Designed a RAG Pipeline that provides real-time support and documentation access, improving user confidence and adoption
• Optimized user journeys: Streamlined partner integration flows resulting in a 15% decrease in signup completion failures
• User-centric road mapping: Created product roadmaps based on user needs, technical feasibility, and compliance requirements

Product Leadership & User Experience:

• Enhanced trading UX: Led a cross-functional team in developing financial trading solutions improving user experience for 3M+ customers
• Cross-functional UX collaboration: Directed seamless cooperation between product, design, engineering, and marketing teams using agile methodologies
• Complex API UX: Simplified complex API trading interfaces and client workflows to improve user experience and developer adoption
• Large-scale coordination: Successfully managed cross-functional teams of 20+ using Scrum and Kanban methodologies, ensuring a user-focused delivery of our products

Data-Driven Growth:

• Delivered complex analysis on DLT and API Platforms
• Translated business requirements into technical specifications for development teams
• Facilitated successful project initiation and completion through effective stakeholder communication and agile methodologies
• Led cross-functional collaboration between product, marketing, and operations teams

Organizational Growth & Leadership:

• Built and scaled the organization from 8 to 30+ professionals, establishing Cyprus as a strategic EU hub for the organization
• Launched a second office in Nicosia, expanding operations and regional presence
• Achieved 0% turnover for 3 consecutive years through innovative engagement strategies
• Earned "Best Place to Work - Cyprus" recognition for 2 consecutive years and "Great Place to Work" certification for 4 years straight

Strategic Impact:

• Developed and executed recruitment strategies aligned with market trends, driving talent acquisition growth
• Led regulatory initiatives ensuring seamless operations in line with relevant employment laws
• Established strategic partnerships enhancing local market positioning

Financial Platform UX Transformation:

• Led comprehensive UX redesign: Transformed Client and Partner trading platforms collaborating with UX designers, engineers, DevOps, and business teams
• Rapid prototyping: Delivered working UX proof of concept in 1 month through iterative design and user testing
• User journey optimization: Redesigned complete customer experience including onboarding flows, content presentation, and key interaction touchpoints
• Technical UX implementation: Coordinated complex frontend and backend development ensuring scalable, user-friendly financial platform delivery

International Expansion & Operations:

• Built European headquarters: Established and scaled the organization to 26 cross-functional professionals
• Market expansion: Successfully grew the company's influence and market share across EU markets, specifically in the UK healthcare domain
• Operational excellence: Managed the day-to-day business operations ensuring sustainable growth
• Strategic leadership: Directed and executed the European strategy for MarTech solutions in healthcare

• Executive engagement: Led pre-sale demonstrations with C-level executives for healthcare organizations
• Technical architecture: Designed software integrations ensuring HIPAA compliance and data security and integrity
• Solution design: Created patient journey frameworks and data interface solutions
• Regulatory compliance: Developed compliance reports meeting healthcare industry standards

Platform Architecture & DevOps:

• Platform foundation: Architected the original XAMPLIFIER SaaS Platform and cloud infrastructure which served 2.5M patients in the U.S in 8 years
• DevOps innovation: Designed and implemented high availability solutions to ensure a 99.99% uptime of our systems
• Data engineering: Created custom ETL solutions supporting healthcare data processing with various organizations
• Technical leadership: Established development best practices and architectural standards